SFS (Special Freight Solutions) (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you communicate with us, including via SMS messages.

1. Information We Collect

We may collect the following types of personal information:

• Name, phone number, email address

• Business contact information

• Information related to transportation and logistics services

• Communications sent via SMS, email, or other messaging services

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide logistics, dispatching, and freight-related services

• To communicate important updates or service information via SMS or email

• To respond to inquiries or customer service requests

• To manage our drivers, fleet, and partners effectively

3. SMS Terms and Conditions

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from SFS. This includes SMS messages for account notifications such as delivery details or load updates. Reply STOP to any message to opt-out; Reply HELP for support or call us at 312-554-5664. Message frequency varies. Message and Data rates may apply. For more information on how we protect your privacy, visit our Privacy Policy (https://www.specialfreightsolutions.com/privacy-policy).

4. Sharing Your Information

We do not sell or rent personal information. We may share information with:

• Internal departments (e.g., dispatch, HR)

• Third-party vendors and service providers, such as communication platforms (e.g., RingCentral), strictly for business purposes

• Regulatory agencies, if legally required

• No mobile opt-in or text message consent is shared with third parties or affiliates.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

6. Your Rights

You have the right to access, correct, or delete your personal information by contacting us directly at updates@specialfreightsolutions.com.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The updated version will be posted on our website and will indicate the “Effective Date” at the top.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

SFS (Special Freight Solutions)

14 Stonehill Rd, Ste F

Oswego, IL 60543

Phone: (312) 554-5050

Email: updates@specialfreightsolutions.com